Main Responsibilities and duties for the ICT Business Analyst will include:- Establishing ERP needs via business process analysis and consultation.- Analysing existing infrastructure and performing IT system enhancements.- Writing customized programs and scripts, as well as configuring ERP applications.- Developing user-friendly functionalities and interfaces.- Installing software and ensuring seamless integration with IT systems.- Performing diagnostic tests and resolving issues to optimize performance.- Providing technical support and training ERP end-users.- Preparing development progress updates and documenting ERP processes.- Adhering to company policies and industry regulations.- Keeping abreast of the latest ERP upgrades and offerings.Requirements:- Tertiary qualification in information technology, computer science, or similar preferred.- 1 year software power user (NetSuite desirable)- A background in business administration, project management, management or a related field will be advantageous.- In-depth knowledge of ERP development tools, coding languages, and business processes.- Great organisational and time management skills.- Exceptional interpersonal, collaboration, and communication abilities.- Excellent analytical and problem-solving skills.

Information & Communication Technology

Annual

We are currently seeking a motivated and experienced Enterprise Resources Planning (ERP) Specialist to join our team at our Perth branch in Kewdale

ICT Business Analyst

Full time

<h3>Key duties and responsibilities</h3>Lead end-to-end requirements and business case development using interviews, workshops, surveys, site visits, process mapping, storyboards, use cases and scenarios.Engage with corporate and individual clients to represent Tel5, understand business needs, and showcase Tel5 capabilities and services.Define, document and obtain sign-off for business, functional, system and technical requirements, ensuring clarity and completeness.Develop and maintain project documentation (scope, reporting, requirements specifications, templates) and support continuous improvement of internal processes, tools, templates and knowledge base.Analyse client processes and prepare recommendations, including business process and procedural documentation, and propose optimal digital solutions aligned to business practices and system functionality.Facilitate internal/external meetings and coordinate with delivery teams (development, QA, infrastructure, security) as a liaison to ensure delivery within agreed time, cost, scope and quality; support CTO/Business Solution Specialists/CEO as required.Manage project handover activities including client feedback collection, final documentation updates, and ensuring high-quality service delivery and best-practice adoption across Tel5.<h3>Skills &amp; experience required</h3>Minimum 3-4 years’ relevant experience as an ICT Business Analyst / Business Analyst (ICT/digital projects).Strong experience in requirements elicitation, stakeholder engagement, documentation, and business process improvement.Excellent communication, facilitation, and coordination skills.

Tel5 is seeking an experienced ICT Business Analyst to support ICT-enabled business projects, gather and analyse requirements.

&nbsp;&nbsp;&nbsp;Software EngineerWe are Mansys Pty Ltd, recruitment consultants. Our client, Sonar Technologies International Pty Ltd, is actively looking for a Software Engineer to join its team on a full-time basis to be placed at their office in Macquarie Park, NSW. Sonar Technologies is a smart solutions company helping businesses run sharper with transport &amp; logistics, workforce, warehousing, retail and hospital management platforms. Their products (Trans Service, Trans Send, Visual Assets and smart workforce solutions) automate scheduling, dispatch, real-time tracking, routing, and analytics for customers across Australia and worldwide.Business is&nbsp;growing their engineering team and are looking for a Software Engineer to help build the next generation of field service, transport and workforce management software. The main roles and responsibilities&nbsp;are below:&nbsp;<ul style="list-style-type:disc;"><li>Designing, developing, testing, maintaining, and documenting software applications.</li><li>Writing, modifying, and maintaining program code in line with system specifications.</li><li>Debugging, diagnosing, and resolving software errors and performance issues.</li><li>Analysing user needs and developing software solutions to meet business requirements.</li><li>Maintaining and upgrading existing software systems for better efficiency.</li><li>Preparing and developing technical specifications from system design.</li><li>Assisting in software integration, API development, and database management.</li><li>Mentoring and guiding junior developers, ensuring adherence to coding standards.</li><li>Ensuring compliance with company policies, security protocols, and best practices.</li><li>Collaborating with cross-functional teams to ensure timely delivery of projects.</li><li>Conducting end-user training sessions and preparing user documentation.</li><li>Conducting and participating in system design workshops and providing input on architecture and software design decisions.</li></ul>&nbsp;Qualifications and Skills- Must Have&nbsp;<ul style="list-style-type:disc;"><li>Must have Bachelor’s degree or higher in Computer Application</li><li>Must have more than 5 years of experience as Software Engineer</li><li>Strong commercial experience with C# and .NET (Framework and/or .NET Core).</li><li>Hands-on experience building Web APIs / back-end services for business-critical applications.</li><li>Solid RDBMS skills – SQL Server / PostgreSQL / similar (schema design, stored procedures, performance tuning).</li><li>Experience working on enterprise business systems – ideally transport, logistics, field service, workforce, warehousing or ERP-style products</li></ul>&nbsp;&nbsp;Nice to Have (Big Plus)<ul><li>Exposure to:<ul><li>Routing / mapping / GPS tracking features</li><li>Scheduling / rostering engines</li><li>Message queues, integrations, and microservices</li></ul></li><li>Experience in B2B SaaS and multi-tenant architectures.</li><li>Comfort working directly with customers or product owners to refine requirements</li></ul>&nbsp;Successful Candidate will be offered a salary of A$110,000 to A$130,000 plus Superannuation.Only shortlisted Candidates will be contacted&nbsp;&nbsp;&nbsp;&nbsp;

Software Engineer

At Media Software Solutions Pty Ltd, we’re looking for a Software Engineer who loves building technology that makes a real difference. In this role, you’ll design and develop software that powers our business and delights our users. You’ll work closely with product managers, designers, and other teams to turn ideas into practical solutions, write clean, maintainable code, and help shape best practices across the team.You’ll also troubleshoot challenges, improve systems and workflows, and keep up with the latest technologies to make our software smarter and more efficient. Mentoring junior developers, documenting your work clearly, and supporting smooth deployment processes will be an important part of your contribution.If you enjoy solving problems, learning new things, and having a real impact on the products you work on, this role is for you. <h3>Benefits</h3>Flexible hybrid work environment: Enjoy the freedom to work from home.24-month contract with the potential to extend.Career growth and learning: We move fast and are looking for smart, motivated people to grow with us as our business scales.Dynamic, fast-paced tech environment: Innovation drives us—if we don’t disrupt ourselves, someone else will!Fun, engaging team events: From social outings to creative team activities, we make work enjoyable—ask us about our unique events! <h3>Task & responsibilities</h3><ul><li>Lead the design and development of software solutions that make a real impact on our business and users.</li><li>Shape the technical direction of projects, ensuring our systems are fast, reliable, and scalable.</li><li>Write clean, maintainable code and encourage best practices across the team.</li><li>Review code and provide guidance to help junior and mid-level developers grow their skills.</li><li>Work closely with product managers, designers, and other teams to turn ideas into practical, working solutions.</li><li>Continuously look for ways to improve systems, processes, and workflows, making our technology smarter and more efficient.</li><li>Help maintain smooth CI/CD, testing, and deployment processes to keep our software running seamlessly.</li><li>Troubleshoot and solve complex technical challenges, ensuring our systems stay secure and reliable.</li><li>Keep clear and helpful documentation for our systems, designs, and development practices.</li><li>Stay curious and up to date with new technologies, suggesting innovative tools or approaches to make our engineering better.</li></ul> <h3>Qualification & experience</h3>Bachelor’s degree or greater in relevant field is desirable but not mandatory.Minimum 5+yrs experience as a Software Engineer.&nbsp;&nbsp;

Ideal for someone who thrives on solving complex technical challenges and have the ability of integrating various information technology requirements

Senior Software Engineer

We are looking for a motivated and detail-oriented System and Business Analyst &nbsp;IT Support Officer to join our team to manage our IT infrastructure properly in timely manner. This role suits someone who enjoys analysing business processes, supporting IT systems, and working closely with both internal teams and external clients to deliver effective technical solutions.&nbsp;<h3>Key Responsibilities</h3><ul><li>Analyse current business processes and systems to identify opportunities for improvement and increased operational efficiency.</li><li>Design, refine, and roll out improved workflows, standards, and best-practice procedures that enhance system performance and business outcomes.</li><li>Evaluate existing and future system requirements, assess potential risks, and clearly outline the impact of proposed solutions on business operations.</li><li>Develop and document detailed configuration requirements, technical specifications, and ICT system needs.</li><li>Liaise with clients to gather feedback, troubleshoot concerns, and ensure timely resolution of technical or system-related issues.</li><li>Maintain comprehensive documentation, including system records, technical logs, business data, changes, and recommendations.</li><li>Support senior consultants with client system reviews, requirement gathering, software upgrades, and implementation tasks.</li><li>Work closely with Project Leads, developers, and IT support teams to resolve issues, test solutions, and ensure all deliverables meet quality and consistency standards.</li><li>Assist with system testing, user acceptance testing (UAT), troubleshooting, and ongoing support during deployment stages.</li><li>Provide day-to-day IT support to users, including incident resolution, system monitoring, and application support.</li><li>Conduct research on new technologies and recommend improvements or upgrades where appropriate.</li><li>Prepare reports, user guides, training materials, and system documentation for internal and external stakeholders.</li></ul>&nbsp;<h3>Skills &amp; Qualifications</h3><ul><li>Minimum 2 years’ experience in business analysis, IT systems support, or a similar ICT role.</li><li>Strong understanding of business process mapping, system analysis, and ICT concepts.</li><li>Excellent problem-solving abilities with the ability to identify root causes and propose practical solutions.</li><li>Experience working with software configurations, system upgrades, and technical documentation.</li><li>Ability to translate business needs into clear technical requirements.</li><li>Strong communication and client-facing skills, with the ability to collaborate across different teams.</li><li>Solid organisational skills and attention to detail with strong documentation habits.</li><li>Familiarity with project coordination, testing procedures, and change-management practices.</li><li>Knowledge of IT support functions, troubleshooting, and general ICT infrastructure.</li><li>Ability to work independently and manage multiple tasks in a fast-paced environment.</li></ul>

IT support business analyst position with CRICOS approved college in Sydney with great team environment with possibility of sponsorship available.

System and Business analyst IT support officer

Key Responsibilitiesence&nbsp;<ul><li>Installing, maintaining, repairing, and diagnosing wireless indoor solutions,&nbsp;working closely with relevant stakeholders to ensure project requirements are fulfilled.</li><li>Providing technical advice and information, and monitoring the performance of complex telecommunications networks and equipment.</li><li>Updating tracking reports for internal use, always ensuring accuracy and updating required milestones.</li><li>Escalating issues that may impact project delivery and forecast, to the Lead Engineer</li><li>Provisioning and commissioning of network equipment and performing testing.</li><li>Performance management and upgradation of service affecting mobile coverage&nbsp;</li><li>Following OH&amp;S procedures as per the industry guideline and regulations</li></ul>&nbsp;Skills and Experience&nbsp;<ul><li>Qualifications (AQF Associate Degree, Advanced Diploma, Diploma or higher qualifications) in Electrical Engineering, Telecommunications, Information Technology (or similar)</li><li>2 years hands-on experience required working in the Telecommunication operations field&nbsp;</li><li>Experience utilising Root Cause Analysis techniques to troubleshoot and problem-solve network issues.</li><li>Experience responsible for field operations and supporting outages on site.</li><li>Experience resolving operation issues.</li><li>Demonstrated experience working in a consulting or technical environment with exposure to RF planning/ design and optimization projects.</li><li>Technical knowledge of Wireless and RF propagation is desirable.</li><li>Working knowledge in a multivendor environment like Huawei/ Nokia/ Ericsson etc is required.</li><li>Experience in RF tools such as Nemo, Tems, Actix, Mapinfo.</li><li>Proficient interpersonal and negotiation skills.</li><li>Well-developed verbal and written communication skills.</li><li>Excellent organizational skills and high level of attention to detail.</li></ul>

The Telecommunications Field Engineer will support integration, testing and documentation for Indoor/Macro networks.

Telecommunication Field Engineer ANZSCO Code 313214

We have an exciting opportunity to join the team as an ICT Business Analyst. &nbsp;You'll join a progressive and fun team that delivers for our customers and clients. &nbsp;As the ICT Business Analyst you'll be responsible for, but not limited to, the below tasks and activities:<ul><li>Process mapping of key areas and identify value added and non-value-added activities while identifying and analyzing business processes and work practices.</li><li>Gather and manage requirement elicitation and work on overall process improvement with key stakeholders within the business and implement relevant initiatives.</li><li>Developing functional specifications for use by system developers by gathering requirements and create documentation to maintain business continuity.</li><li>Use data &amp; process modelling methods to draft system specifications and assist with the development of solutions to aid the operations.</li><li>Manage system workflow and overlook deployment of functional solutions and implement test plans to ensure quality of the system.</li><li>Contribute to the development and delivery of projects to meet business requirements as directed and ensure the training of personnel using knowledge retention techniques.</li><li>Monitor and effectively document project progress along with reporting issues or anomalies to the Stakeholders.</li><li>Along with System and Process Improvements, using project management methodologies to develop project plans including budgets and resource utilisation and draft daily BI reports using tools such as Power BI.</li><li>Assist with the development and Management of KPI reports based on business and client requirements.</li><li>Identifies, investigates, and analyses business processes, procedures and work practices</li><li>Identifies and evaluates inefficiencies and recommends optimal business practices, and system functionality and behaviour</li><li>Uses project management methodologies, principles and techniques to develop project plans and to cost, resource and manage projects</li><li>Takes responsibility for deploying functional solutions, such as creating, adopting and implementing system test plans, which ensures acceptable quality and integrity of the system</li><li>Creates user and trainer documentation, and conducts formal training classes</li><li>Develops functional specifications for use by system developers</li><li>Uses data and process modelling techniques to create clear system specifications for the design and development of system software</li><li>Acts as a central reference and information source, providing guidance and assistance in the system project decision making process</li></ul>To be successful in this position the ideal candidate should have the following skills &amp; experiences<ul style="list-style-type:disc;"><li>Bachelor Degree in Business, Economic, Computer Science or other related field. Comparable, related work experience will be considered alongside formal qualifications</li><li>Proven experience gathering and translating complex business requirements into effective reporting solutions.</li><li>Minimum three years of strong analytical and problem-solving experience with a focus on data quality, validation, and long-term solution reliability.</li><li>Demonstrated ability to work collaboratively across business and technical teams to design, test, and implement reporting tools that support operational and strategic goals.</li><li>Three years' experience with Power BI, Excel, SQL, and SSRS; familiarity with SharePoint, PowerApps, and MS Power Automate</li><li>Solid understanding of data modeling, relational databases, and enterprise reporting practices.</li><li>Knowledge of enterprise systems and data structures, with the ability to advise stakeholders on system requirements and reporting best practices.</li><li>Skilled in visual storytelling with data and presenting insights in a clear, compelling manner to both technical and non-technical audiences.</li><li>Excellent written and verbal communication skills, with experience providing training and support to business stakeholders.</li></ul>Sound interesting? &nbsp;We'd love to hear from you. &nbsp;Submit your application and covering letter, and if your skills and background align, we'll be in touch&nbsp;

Which of the following statements best describes your right to work in Australia?

How many years’ experience do you have relevant to the advertised position?

Which of the following Microsoft Office products are you experienced with?

What is your salary expectation excluding superannuation and bonuses?

An exciting opportunity to join a leading supply chain business as an ICT Business Analyst

<ul><li>As Service Manager – Australia (ICT Manager), you will own the end-to-end service relationship for a portfolio of key enterprise customers, acting as their primary operational contact and escalation point. You’ll ensure the delivery of secure, reliable network services across their WAN and related ICT solutions, backed by GCX’s global AI-driven network.</li></ul>In practice, you will manage service delivery and assurance, oversee incidents and problem management, run customer service reviews, and provide clear monthly reporting. You’ll coordinate network projects and Moves/Adds/Changes, oversee ICT security operations, and balance resources across maintenance, development and operations. The role also involves creating and maintaining customer service plans, analysing network performance to make technology recommendations, ensuring regulatory and cybersecurity compliance, managing vendors and SLAs, and validating billing accuracy, all with a strong focus on customer satisfaction and commercial outcomes. <h3>Benefits</h3><ul><li>Performance based pay</li><li>Hybrid work mode/ Work from home</li><li>Opportunity to be part of global organization that’s focused on growth, innovation driven by values Customer focus, People, Accountability and Growth Mindset</li><li>A work culture that’s open, transparent, inclusive, diverse and promotes cross team collaboration</li></ul>&nbsp;&nbsp; <h3>Task & responsibilities</h3><ul style="list-style-type:disc;"><li>Escalation point internally &amp; externally for assigned Customer's in both Service Delivery and Assurance</li><li>Provide monthly service reporting and attend/chair Customer Service Reviews where required</li><li>Assist in Incident &amp; Assurance reviews where necessary</li><li>Oversee the progress of network projects and 'Moves, Adds &amp; Changes' and provide periodic reporting to Customers and internal stakeholders. This includes the selection and installation of ICT resources</li><li>Carry out Customer training as and when required</li><li>Oversee ICT security operations</li><li>Manage the allocation of resources between maintenance, development and operation of Customers products and services</li><li>Create and Manage Customer Service Plans &amp; monthly/quarterly strategy meetings to agree technology strategies, policies and plans</li><li>Ensure compliance with telecom regulations and ensure suitable cybersecurity measures are deployed</li><li>Analyse Customer network performance data and make technology recommendations to meet current and future needs</li><li>Manage Service Improvement plans (internal and external) if required</li><li>Customer Documentation- Inventory management</li><li>Ensure Planned Work Notifications are send in timely manner to clients</li><li>Manage customer escalations and initiate Problem Management where required</li><li>Carry out vendor management and negotiation for new and existing services, ensuring compliance with SLA's</li><li>Validate Customer Billing &amp; resolve anomalies</li></ul>&nbsp;Key Performance Indicators<ul style="list-style-type:disc;"><li>Customer Satisfaction</li><li>Service Delivery and Service Assurance KPIs</li><li>On time &amp; Accurate Billing</li></ul> <h3>Qualification & experience</h3>Educational / Academic QualificationEssential: Fluent in English &amp; Network (WAN) ExperienceDesirable: Network / IT related Degree&nbsp;Professional &nbsp;Certifications / Additional QualificationDesirable: ITIL&nbsp;Skills<ul style="list-style-type:disc;"><li>Service Management</li><li>Change &amp; Project Management</li><li>Assurance &amp; Incident Management</li><li>Extensive knowledge of Telecoms technologies, products &amp; services Proven track record in negotiating commercial agreements with telecom and technology providers Must be organized and self-motivated Strong Problem Solving Skills Demonstrates an astute commercial acumen Demonstrates great communication skills and client rapport</li></ul>&nbsp;&nbsp;Applicants must be an Australian Citizen, Permanent Resident or hold a valid work permit or visa.&nbsp;Note - No Recruitment Agency applications will be accepted.

Lead service delivery for global enterprise networks as our ICT Service Manager, owning key clients and driving innovation.

Service Manager - Australia

Software EngineerFull-Time position (38 hours per week)&nbsp;Sydney, NSW&nbsp;We’re building something bold, meaningful, and beautifully engineered and we’re looking for a Software Engineer who can think beyond code. This is a rare opportunity to join a growing startup where your work directly shapes the product, the culture, and the future.As a&nbsp;Software Engineer you will be undertaking the following duties:<ul><li style="text-align:justify;">To consult with users to determine their requirements in relation to operational feasibility by evaluating problem definition, requirements, solution development, and proposed solutions.</li><li style="text-align:justify;">To research, design, write, modify software, software applications and systems using various software development methodologies.&nbsp;</li><li style="text-align:justify;">To test and improve software applications and systems through the testing, debugging, diagnosing and correcting of errors and faults within established protocols and guidelines.</li><li style="text-align:justify;">To undertake the development, testing, installation and modification of operating systems, utilities and other software and also integrating existing software products and getting incompatible platforms to work together.</li><li style="text-align:justify;">Managing the software development lifecycle and monitoring system performance.</li><li style="text-align:justify;">To create technical specifications, writing systems to control the scheduling of jobs or to control the access allowed to users or remote systems writing operational documentation with technical authors.</li></ul>The position will report to the CEO.The job will be full time, with hours to be worked between 9.00 am and 5.00 pm Monday to Friday.Successful applicants must have:Qualifications: Relevant bachelor’s degree qualification or higher.&nbsp;Experience: 5 years previous experience or more in a similar role in lieu of formal qualification.&nbsp;Skills: You will be familar with the following technologies<ul><li style="text-align:justify;">Frontend: Next.js, React, TypeScript</li><li style="text-align:justify;">Data Visualization: Recharts</li><li style="text-align:justify;">Backend: NestJS</li><li style="text-align:justify;">Database: MySQL / PostgreSQL&nbsp;</li><li style="text-align:justify;">Hosting: Vercel (frontend) and AWS (backend)</li><li style="text-align:justify;">Realtime &amp; Notifications:&nbsp;Firebase</li><li style="text-align:justify;">CMS / Content Integration:&nbsp;WordPress.</li><li style="text-align:justify;">CI/CD &amp; DevOps:&nbsp;GitHub Actions, AWS Pipelines, or similar tools for automated testing and deployment</li></ul>Performance Goals:&nbsp;<ul><li style="text-align:justify;">Complete tasks on time</li><li style="text-align:justify;">Deal with clients, stakeholders and other employees professionally at all times&nbsp;</li><li style="text-align:justify;">work independently and make necessary decisions throughout the systems process within established guidelines.</li></ul>If you are interested in this position, please email your resume to deepak@walkthedragon.com&nbsp;

Walk the Dragon is an enterprise wellness platform that integrates neuroscience is looking for a full-time Software Engineer in Sydney.

We are seeking a highly skilled and motivated ICT Customer Support Officer to join our innovative team. This will include both hardware and software support.This role is critical in maintaining and enhancing our technological infrastructure, ensuring seamless operations, and supporting our commitment to excellence in patient care.&nbsp; <h3>Benefits</h3>Competitive salary commensurate with experience&nbsp;Opportunity to work with cutting-edge dental technology&nbsp;Professional development opportunities&nbsp;Sponsorship for the right international candidate to work in Australia <h3>Task & responsibilities</h3>Determining software and hardware requirements to provide solutions to problemsResponding to inquiries about software and hardware problemsAdapting existing programs to meet users' requirementsInstalling and downloading appropriate softwareEnsuring efficient use of applications and equipmentImplementing computer networksSet up and maintain patient database systemsEnsure data integrity and security&nbsp;Implement backup and recovery procedures&nbsp;Optimize database performance for quick access to patient recordsIntegrate database with other clinic systems (e.g., appointment scheduling, billing)Create custom reports for business analytics and patient care insights&nbsp;Ensure compliance with data protection regulations <h3>Qualification & experience</h3>- Minimum Diploma level qualification in Information Technology, Computer Science, or a related field- Minimum 3 years of experience in ICT support roles- Strong knowledge of database management and cybersecurity- Familiarity with healthcare IT systems and regulations- Excellent problem-solving and communication skills

The ICT Customer Support Officer will be responsible for providing technical support and customer service  to our team.

ICT Customer Support Officer

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2062 available jobs

ICT Business Analyst

ICT Business Analyst

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System and Business analyst IT support officer

Telecommunication Field Engineer ANZSCO Code 313214

ICT Business Analyst

Service Manager - Australia

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ICT Customer Support Officer