The Analyst programmer at Clitic is responsible for understanding business needs, documenting the software requirements specification, Implementing the solution and deploying the same while maintaining the quality and respective documentation.&nbsp; <h3>Benefits</h3><ul><li>Opportunity to work as part of a dynamic team with growth opportunities</li><li>Hybrid working</li></ul> <h3>Task & responsibilities</h3><ul><li>Conduct workshops with stakeholders to understand business processes, identify system gaps (both functional and non functional), elicit and document requirements for system enhancements</li><li>Translate business requirements, system program needs into functional specifications, user stories and acceptance criteria</li><li>Contribute to solution design, effort estimation, change requests impact analysis,&nbsp;</li><li>Develop &amp; deliver quality code (including configurations) per design &amp; requirements, perform code &amp; unit test plan reviews, conduct independent testing and sign off to build application conforming to project standards and requirements</li><li>Perform integration/system/performance testing based on test plans and supports UAT to ensure defect free program/modules/system/infrastructure release</li><li>Generate and share documentation required for delivery of program including operational guide for post deployment support, configuration guides and user guides</li><li>Monitor deployed system in production and its operational behaviour using observability tools and act proactively to troubleshoot and resolve issues</li><li>Analyse/Debug incident tickets, fix program to resolve and verify fix, maintain and meet SLAs, performing and eliminate root causes, executing process improvement to reduce future to improve application/system/infrastructure.</li><li>Mentor and lead team on technical/process/quality competencies and their deliverables.&nbsp;</li><li>Provide inputs to project manager over deliverable status, risks &amp; issues, dependencies and performance feedback of reporting member&nbsp;</li><li>Monitor deployed system in production and its operational behaviour using observability tools and act proactively to troubleshoot and resolve issues</li><li>Identify and improve development process e.g. using CI/CD tools for reducing errors and accelerate deployment processes, using AI accelerated tools for reducing time to develop</li></ul> <h3>Qualification & experience</h3>&nbsp;•&nbsp; &nbsp;Bachelors/Masters degree in an IT (or related discipline)•&nbsp;&nbsp;&nbsp; 10+ years’ experience as a programmer/lead developer&nbsp;•&nbsp;&nbsp;&nbsp;&nbsp;Backbase front end developer Certification•&nbsp;&nbsp;&nbsp;&nbsp;Good experience working in software solutions for financial sector&nbsp;•&nbsp;&nbsp;&nbsp;&nbsp;Demonstrated experience working with Angular 4, Javascript, SQL, HTML5, ReactJS, Oracle and Backbase 5•&nbsp;&nbsp;&nbsp;&nbsp;Hands on experience in analyse logs, alerts and system behaviour to support issue mitigation and resolution•&nbsp;&nbsp;&nbsp;&nbsp;Strong banking domain understanding including regulatory compliance needs, AML, lifecycle management of banking products•&nbsp;&nbsp;&nbsp;&nbsp;Good stakeholder management skills (including customer).•&nbsp;&nbsp;&nbsp;&nbsp;Advanced skills in problem solving, decision making and critical thinking.•&nbsp;&nbsp;&nbsp;&nbsp;Excellent written and verbal communication skills•&nbsp;&nbsp;&nbsp;&nbsp;Ability to work effectively in a team and lead junior technical members&nbsp;&nbsp;

Information & Communication Technology

Annual

Join Clitic and build innovative banking technology solutions that make a real impact for leading Australian enterprises

Analyst Programmer

Full time

<h4 style="margin-left:0px;text-align:justify;">Key Responsibilities</h4><ul><li style="text-align:justify;">Analyse user requirements to design multimedia and web-based solutions.</li><li style="text-align:justify;">Design and develop websites, internet applications, and interactive media.</li><li style="text-align:justify;">Create digital animations, graphics, audio, video, and multimedia presentations.</li><li style="text-align:justify;">Develop and integrate code with multimedia elements such as images, audio, and scripts.</li><li style="text-align:justify;">Use multimedia software, programming languages, and authoring tools to build applications.</li><li style="text-align:justify;">Maintain and update websites and multimedia content for functionality and performance.</li><li style="text-align:justify;">Collaborate with network specialists on web hosting, security, and server performance.</li><li style="text-align:justify;">Implement user interface designs ensuring usability and accessibility standards.</li><li style="text-align:justify;">Test, troubleshoot, and optimise multimedia applications and web solutions.</li><li style="text-align:justify;">Assist in developing internet strategies and web-based development plans</li></ul>&nbsp;<h4 style="margin-left:0px;text-align:justify;">Requirements</h4><ul><li style="text-align:justify;">Australian Citizens and Permanent Residents encouraged to apply</li><li style="text-align:justify;">Bachelor degree or higher qualification in Multimedia, IT, Digital Media, or related field.</li><li style="text-align:justify;">Alternatively, at least five years of relevant experience may substitute for formal qualification.</li><li style="text-align:justify;">Minimum 1–2 years of relevant experience in multimedia or web development.</li><li style="text-align:justify;">Proficiency in multimedia tools and technologies (e.g. Adobe Creative Suite, HTML, CSS, JavaScript).</li><li style="text-align:justify;">Strong skills in digital design, animation, and interactive media development.</li></ul>

Work with us and turn your creative ideas into impactful digital experiences that connect, engage and inspire!

Multimedia Specialist

The Telecommunications Technologist is responsible for carrying out specialised technical support, installation, testing and fault-diagnosis functions for telecommunications networks and customer access infrastructure. The role focuses on upgrading existing copper-based internet services to fibre optic connections, including planning network routes, installing and commissioning fibre infrastructure, diagnosing service faults, monitoring network performance and ensuring customer-premises equipment is installed and operating to required standards. <h3>Benefits</h3><ul><li>Competitive salary and benefits</li><li>Opportunities for career growth and professional development</li><li>Supportive and collaborative work environment</li></ul> <h3>Task & responsibilities</h3><ul><li>Plan, prepare and support the development of customer access telecommunications network infrastructure, including determining suitable routes for fibre optic cabling from service pits, conduits or network access points to customer premises.</li><li>Upgrade existing copper internet connections to fibre optic telecommunications services in accordance with technical specifications, work instructions, safety requirements and quality standards.</li><li>Select, install, connect and configure telecommunications equipment and associated infrastructure, including fibre optic cables, copper cabling, network terminals, premises connection devices, network termination devices and related customer-premises equipment.</li><li>Install, maintain, test and diagnose malfunctions in telecommunications cabling, fibre optic systems, network access infrastructure and associated electronic communication equipment.</li><li>Use specialist testing and diagnostic equipment, including PON meters, optical power meters and fibre splicing equipment, to identify fibre breaks, signal loss, poor optical performance, hardware faults and service interruptions.</li><li>Splice, terminate, connect and verify fibre optic cables to ensure network continuity, signal integrity and compliance with required performance standards.</li><li>Commission newly installed or upgraded fibre connections by testing service performance, confirming equipment operation and ensuring the customer service is active and operating correctly.</li><li>Provide ongoing operational support by troubleshooting, diagnosing, repairing and resolving telecommunications network performance faults, defects and malfunctions.</li><li>Monitor the performance of telecommunications network components and customer access equipment, and escalate complex technical issues where required.</li><li>Prepare worksites and perform duties in service pits, conduits, node sites, exchange environments and customer premises while following workplace health and safety procedures, site access requirements and risk controls.</li><li>Maintain accurate records of work performed, equipment installed, test results, fault findings, cable routes, asset locations and job completion details.</li><li>Liaise with supervisors, customers, service providers, suppliers and other technical personnel to coordinate installation activities, resolve service issues and support timely completion of telecommunications works.</li><li>Comply with communication policies, technical procedures, regulatory requirements, documentation standards and organisational quality assurance processes.</li></ul> <h3>Qualification & experience</h3><ul><li>Relevant qualification in IT, Telecommunications, or a related field</li><li>3 years of relevant Australian experience</li><li>Strong technical knowledge of fibre optic and copper telecommunications networks, customer access infrastructure and broadband service delivery.</li><li>Ability to read and interpret network plans, cable routes, installation instructions, technical drawings and work orders.</li><li>Competence in using telecommunications testing, diagnostic, splicing and commissioning equipment.</li><li>Sound problem-solving skills for identifying, diagnosing and rectifying network and equipment faults.</li><li>Knowledge of safe work practices when working in pits, conduits, exchanges, node sites, roadside environments and customer premises.</li><li>Ability to maintain accurate technical documentation, job records and test results.</li><li>Effective communication skills for liaising with customers, supervisors, contractors, vendors and service providers.</li></ul>

Join a supportive and dynamic team where you can grow your skills, take on new challenges, and build a rewarding career.

Telecommunications Technologist

Software DeveloperMansys Pty Ltd is recruiting on behalf of Sonar Technologies InternationalLocation: Macquarie Park, NSWEmployment Type: Full-time, PermanentSalary: $80,000–$90,000 plus superannuation, depending on skills and experienceAbout the CompanySonar Technologies International is an Australian technology company specialising in enterprise mobility and smart business solutions.Sonar develops and implements software products that automate operational workflows across transport and logistics, mobile workforce management, warehousing, field services, retail and healthcare. Its solutions provide capabilities such as job scheduling, dispatch management, route optimisation, real-time tracking, inventory management, reporting and integration with existing ERP and CRM platforms.About the RoleThe role will primarily involve C# and .NET application development, API integration, database-driven software solutions and the deployment of applications through modern cloud and container environments.Key Responsibilities<ul><li>Analyse business requirements, functional specifications and existing application workflows.</li><li>Develop, maintain and enhance software applications using C#, .NET and related technologies.</li><li>Design, develop and test APIs used to integrate Sonar applications with customer, ERP, CRM and third-party systems.</li><li>Write maintainable and appropriately documented program code in accordance with technical specifications and development standards.</li><li>Identify limitations and deficiencies in existing applications and recommend suitable software improvements.</li><li>Test, debug and correct application errors to ensure systems perform reliably and according to specification.</li><li>Assist in upgrading legacy .NET applications and APIs to current frameworks and development standards.</li><li>Develop and maintain database-driven functionality using SQL and relational database technologies.</li><li>Develop and maintain automated build, testing and deployment processes through CI/CD pipelines.</li><li>Assist with the deployment and operation of applications in cloud environments such as Google Cloud Platform, Microsoft Azure or AWS.</li><li>Monitor application performance, investigate runtime issues and implement software-level fixes.</li><li>Develop internal utilities and automation tools using technologies such as Python, Go, PowerShell or Bash.</li><li>Prepare and maintain technical documentation, deployment instructions and operational procedures.</li><li>Work with software architects, developers, project teams and support personnel throughout the software development lifecycle.</li></ul>Qualifications and Experience<ul><li>Bachelor’s degree or higher in Information Technology, Computer Science, Software Engineering, Data Engineering or a closely related discipline.</li><li>At least one year of relevant software development or closely related commercial experience.</li><li>Practical experience developing applications or APIs using C# and .NET.</li><li>Experience with REST APIs and system integration.</li><li>Familiarity with cloud platforms such as GCP, Azure or AWS.</li><li>Familiarity with CI/CD tools and source-control platforms such as Bitbucket or Git.</li></ul>Desirable Skills<ul><li>Experience modernising legacy .NET applications.</li><li>Experience developing software for logistics, workforce management, warehousing, healthcare or other operational environments.</li><li>Knowledge of real-time data processing, GPS, mobile applications, reporting systems or ERP/CRM integration.</li><li>Experience with Python, Go, PowerShell or Bash scripting.</li><li>Understanding of application monitoring tools and cloud-based observability</li><li>Strong analytical, problem-solving and communication skills.</li></ul>&nbsp;&nbsp;

Developer Prorammer

About the RoleWe are seeking an experienced Software Engineer to join our team in East Rockingham, Western Australia.The successful applicant will be responsible for designing, developing, implementing and maintaining software applications that support the company's construction and business operations. The position involves developing innovative software solutions, enhancing existing applications and working closely with internal stakeholders to improve business processes through technology.&nbsp; <h3>Benefits</h3>Salary plus superannuation&nbsp; <h3>Task & responsibilities</h3>Key Duties and Responsibilities<ul><li>Analyse user requirements and business processes to determine software specifications and system requirements.</li><li>Design, develop, test and implement software applications and business systems.</li><li>Develop and maintain web-based applications using modern software development frameworks.</li><li>Modify, enhance and support existing software applications.</li><li>Migrate legacy Microsoft Access applications to modern web-based platforms.</li><li>Integrate software applications with third-party proprietary systems and business platforms.</li><li>Develop database structures and optimise application performance.</li><li>Prepare and maintain technical documentation, software specifications and user procedures.</li><li>Troubleshoot software issues and provide ongoing maintenance and technical support.</li><li>Collaborate with internal stakeholders to identify opportunities for system improvements and automation.</li><li>Participate in software testing, deployment and continuous improvement activities.</li><li>Ensure software solutions comply with organisational standards, security requirements and industry best practice.</li></ul> <h3>Qualification & experience</h3>Skills and Experience<ul><li>Relevant qualifications and experience aligned with&nbsp;ANZSCO 331212 Carpenter.</li><li>AQF Certificate III including at least two years of relevant on-the-job training;&nbsp;or</li><li>AQF Certificate IV in Carpentry or a closely related trade discipline.</li><li>At least&nbsp;three (3) years of relevant industry experience may substitute for formal qualifications.</li><li>Demonstrated experience in residential, commercial or industrial carpentry.</li><li>Ability to interpret construction drawings, plans and specifications.</li><li>Sound knowledge of construction methods, building materials and safe work practices.</li><li>Strong commitment to workplace health and safety.</li></ul>&nbsp;Selection Criteria:&nbsp;<ul><li>Relevant tertiary qualifications in Information Technology, Software Engineering or a related discipline.</li><li>Minimum of&nbsp;two (2) years' full-time experience in a Software Engineer or closely related role.</li><li>Demonstrated ability to design, develop, test and maintain enterprise software applications.</li><li>Experience working with modern software development technologies and frameworks.</li><li>Ability to analyse complex business requirements and develop practical software solutions.</li><li>Strong documentation, organisational and stakeholder engagement skills.</li><li>Ability to work in a collaborative environment while managing competing priorities.</li><li>Commitment to continuous improvement and high-quality software development practices.</li></ul>How to ApplyPlease click&nbsp;"Apply Now" and submit your resume outlining your relevant qualifications and professional experience.All applications will be treated confidentially.Only shortlisted applicants will be contacted.

Join Shelford Constructions as a Software Engineer, delivering innovative business solutions with competitive pay and long-term career growth.

Full-time Software Engineer

We are seeking a motivated and highly organised Experienced Telstra &amp; NBN Fibre technicians to join our dynamic team. In this role, you will be responsible for installing, commissioning, testing and maintaining fibre optic telecommunications infrastructure across Telstra and NBN projects. You will perform fibre splicing, network testing, fault diagnosis and commissioning activities between the exchange and customer network boundary, while ensuring compliance with Telstra, NBN and company technical standards.As part of our growing team, you will play a key role in delivering telecommunications infrastructure projects across New South Wales.(Sydney &amp; Newcastle) You will work closely with project managers, clients and field teams to support network upgrades, customer connections and maintenance activities, while contributing to the successful delivery of high-quality telecommunications solutions.Duties included are:<ul style="list-style-type:disc;"><li style="text-align:justify;">Install, commission and maintain fibre optic and telecommunications network infrastructure across Telstra and NBN projects.&nbsp;</li><li style="text-align:justify;">Perform fibre handling, cable hauling, splicing, termination, testing and fault diagnosis using OTDR, power meters and other telecommunications testing equipment.&nbsp;</li><li style="text-align:justify;">Conduct network fault finding, diagnostics and preventative maintenance to ensure reliable network performance.&nbsp;</li><li style="text-align:justify;">Interpret telecommunications network plans, design drawings and technical specifications to complete field installations.&nbsp;</li><li style="text-align:justify;">Configure, commission and test fibre optic network components to ensure network performance and service quality.&nbsp;</li><li style="text-align:justify;">Manage client sites and coordinate field activities to ensure projects are completed safely, efficiently and in compliance with client requirements.&nbsp;</li><li style="text-align:justify;">Prepare technical reports, test results, as-built documentation, installation records and upload project artefacts through client management systems.&nbsp;</li><li style="text-align:justify;">Assist with telecommunications network upgrades, commissioning activities and customer network connections.&nbsp;</li><li style="text-align:justify;">Assist with minor civil works associated with the installation of telecommunications infrastructure, including conduit preparation, pit and pipe works, cable hauling and site set-up where required.&nbsp;</li><li style="text-align:justify;">Ensure all installations and maintenance activities comply with Telstra, NBN and company technical standards, quality requirements and safety procedures.</li></ul>Skills and experience:<ul style="list-style-type:disc;"><li style="text-align:justify;">Minimum one year of experience in fibre optic telecommunications, telecommunications network installation, or a related field.&nbsp;</li><li style="text-align:justify;">Qualification in Information Technology (Telecommunications Network Engineering) or a related discipline.&nbsp;</li><li style="text-align:justify;">Demonstrated experience in fibre handling, splicing, testing and fault diagnosis using telecommunications testing equipment (e.g. OTDR and power meters).&nbsp;</li><li style="text-align:justify;">Strong knowledge of Telstra and NBN fibre optic networks, installation standards and commissioning procedures.&nbsp;</li><li style="text-align:justify;">Experience interpreting telecommunications network plans, technical drawings and specifications.&nbsp;</li><li style="text-align:justify;">Knowledge of telecommunications civil infrastructure, including conduit, pit and pipe installations and cable hauling.&nbsp;</li><li style="text-align:justify;">Experience operating plant and equipment, including excavators (desirable).&nbsp;</li><li style="text-align:justify;">Strong problem-solving skills with the ability to diagnose and resolve network faults.&nbsp;</li><li style="text-align:justify;">Excellent organisational and communication skills, with the ability to manage multiple tasks and client requirements.&nbsp;</li><li style="text-align:justify;">Ability to work independently and collaboratively in a team environment.&nbsp;</li><li style="text-align:justify;">Willingness to learn, adapt to new technologies and work across a variety of project environments.&nbsp;</li></ul>&nbsp;WHO ARE WE LOOKING FOR?The successful candidate will:Have the ability to work (Monday to Friday)Be well organisedHave attention to detailBe self-motivated and willing to learnBe able to prioritise and manage timeBe able to work with multiple senior level employees and manage upwards and downwardsprior experience required!&nbsp;&nbsp;

Experienced Telstra & NBN Fibre Techs & CIVIL techs Wanted - Long Term.

Telecommunications field engineer

We are seeking an experienced Hardware Technician to join our team. The role involves diagnosing, troubleshooting, repairing and testing computers, laptops, smartphones, tablets and other electronic devices.Key Responsibilities:<ul><li>Diagnose and troubleshoot hardware and software faults.</li><li>Repair and replace faulty hardware components.</li><li>Install, configure and test hardware, operating systems, drivers and firmware.</li><li>Perform advanced diagnostics and component-level repairs where required.</li><li>Conduct pre- and post-repair testing and quality control.</li><li>Configure devices and peripheral equipment.</li><li>Maintain accurate repair and diagnostic records.</li><li>Provide technical advice and recommend appropriate repair solutions.</li><li>Follow data security, WHS and company procedures.</li></ul>Requirements:<ul><li>1–2 years of relevant experience in hardware repair, IT technical support, or a related technical role.</li><li>Certificate or Diploma in Hardware Repair, IT Technical Support, or a related field.</li><li>Strong hardware diagnostic and troubleshooting skills.</li><li>Experience repairing computers, laptops, smartphones, tablets and other electronic devices.</li><li>Microsoldering and component-level repair experience is highly regarded.</li><li>Strong attention to detail and problem-solving skills.</li></ul>

Casphone is now seeking an experienced Hardware Technician to join our team in Brisbane

Hardware Technician

Sognos Solutions Pty Ltd is an Australian technology consulting company headquartered in North Sydney, New South Wales. The company specialises in digital transformation, enterprise business applications, customer relationship management (CRM), field service management, cloud solutions, systems integration and ICT consulting services. Sognos partners with organisations across a diverse range of industries to deliver innovative technology solutions that improve business processes, operational efficiency and customer outcomes. With a strong focus on innovation, collaboration and delivering value-driven solutions, Sognos helps clients leverage technology to support sustainable business growth and achieve their strategic objectives.Sognos Solutions Pty Ltd is seeking a motivated and detail-oriented ICT Business Analyst to join our growing team. This full-time position is ideal for candidates with one to two years of relevant professional experience who are passionate about analysing business requirements, improving business processes and supporting the successful delivery of ICT solutions.The successful candidate will work closely with business stakeholders and technical teams to identify business needs, analyse existing systems, document business and functional requirements, evaluate ICT solutions, and support the implementation of technology initiatives that improve operational efficiency and business performance. <h3>Benefits</h3>&nbsp;<ul><li>Competitive salary package plus superannuation.</li><li>Full-time permanent employment with long-term career opportunities.</li><li>Professional development and continuous learning opportunities.</li><li>Opportunity to work on innovative ICT consulting and digital transformation projects.</li><li>Exposure to enterprise business applications, systems integration and cloud-based technologies.</li><li>Supportive, collaborative and inclusive team environment.</li><li>Opportunity to work with experienced professionals across multidisciplinary teams.</li><li>Annual leave, personal leave and other employment entitlements in accordance with the National Employment Standards.</li></ul> <h3>Task & responsibilities</h3><ul><li>Consult with business stakeholders to identify business needs, objectives and operational requirements.</li><li>Elicit, analyse and document business, functional and system requirements for ICT solutions.</li><li>Analyse existing business processes and systems to identify opportunities for improvement and increased operational efficiency.</li><li>Prepare business requirement documents, functional specifications, workflow diagrams and other project documentation.</li><li>Evaluate business requirements and recommend appropriate ICT solutions that align with organisational objectives.</li><li>Liaise with software developers, solution architects, testers and project teams throughout the software development lifecycle.</li><li>Support system implementation, integration, testing, User Acceptance Testing (UAT) and deployment activities.</li><li>Monitor and evaluate implemented solutions to ensure they meet business and user requirements.</li><li>Prepare user documentation, reports and training materials to support system implementation and adoption.</li><li>Provide post-implementation support and contribute to the continuous improvement of business systems and processes.</li></ul> <h3>Qualification & experience</h3>&nbsp;<ul><li>Bachelor's or higher degree in Information Technology, Computer Science, Information Systems, Business Information Systems or a related discipline.</li><li>1–2 years of relevant professional experience as an ICT Business Analyst or in a similar ICT role.</li><li>Demonstrated ability to gather, analyse and document business, functional and system requirements.</li><li>Strong analytical, problem-solving and critical thinking skills with the ability to evaluate business processes and recommend appropriate ICT solutions.</li><li>Experience preparing business requirement documents, functional specifications, process maps and related documentation.</li><li>Understanding of the Software Development Life Cycle (SDLC) and business analysis methodologies.</li><li>Strong interpersonal, written and verbal communication skills, with the ability to collaborate effectively with business stakeholders and technical teams.</li><li>Ability to manage multiple tasks, prioritise workloads and work effectively in a collaborative team environment.</li><li>Experience with enterprise business applications, systems integration or digital transformation projects will be highly regarded.</li></ul>

Join Sognos Solutions to deliver innovative ICT solutions, grow your career and help drive digital transformation across industries.

ICT Business Analyst

About the RoleCOOL BANANAS SERVICES PTY LTD (“Cool Bananas”) is a managed services business specialising in the provision of ICT support services to the education sector.&nbsp;We are currently seeking skilled and experienced ICT Support Engineers to join our growing team and provide specialist technical support across school ICT environments throughout Victoria.The successful applicants will provide technical expertise and support across ICT systems, networks, operating systems, applications and associated infrastructure. The role requires strong diagnostic and problem-solving skills, together with the ability to support users, resolve complex ICT issues and contribute to the effective, secure and reliable operation of ICT environments.&nbsp;Duties and ResponsibilitiesAs an ICT Support Engineer, you will be responsible for, but not limited to:<ul><li>Develop and maintain technical support procedures and strategies for ICT systems, networks, operating systems and applications.&nbsp;</li><li>Investigate, diagnose and resolve complex hardware, software, operating system, network and connectivity issues across school ICT environments.</li><li>Provide specialist technical support and guidance to users in relation to ICT systems, applications, infrastructure and operational procedures.&nbsp;</li><li>Install, configure, maintain and troubleshoot desktops, laptops, peripherals, software applications, servers, storage and backup systems and associated ICT infrastructure.&nbsp;</li><li>Support and troubleshoot wired and wireless network infrastructure, internet connectivity and related network equipment and services.&nbsp;</li><li>Monitor ICT systems and infrastructure, identify recurring technical or performance issues and implement appropriate corrective actions and improvements.&nbsp;</li><li>Support the deployment and maintenance of new technologies, hardware replacement programs, software deployments, system updates and infrastructure upgrades.&nbsp;</li><li>Implement and maintain ICT security controls, including secure system configuration, access controls, antivirus and antimalware protection, software updates and remediation of identified security issues.&nbsp;</li><li>Manage and resolve ICT incidents, including investigating faults, implementing technical solutions, escalating significant issues where required and maintaining accurate incident records.&nbsp;</li><li>Review ICT systems and infrastructure and provide technical recommendations regarding hardware, software, system performance and improvements to ICT support processes.&nbsp;</li><li>Create and maintain technical, system and user documentation, including operating procedures, technical guides, support records and system documentation.&nbsp;</li><li>Liaise with schools, users and relevant technical stakeholders to identify ICT requirements, resolve technical issues and provide appropriate technical advice and support.&nbsp;</li></ul>These duties reflect the TSSP Specialist Technician responsibilities, which include end-user support, installation and configuration, fault diagnosis, support of servers and network infrastructure, ICT security, incident management and technical documentation.&nbsp;&nbsp;Required Skills and ExperienceThe successful applicant will have:<ul><li>A relevant qualification in Information Technology, Computer Science, Networking, Systems Administration or a related field, or equivalent relevant industry experience and recognised professional certifications.&nbsp;</li><li>At least 12 months of relevant professional experience in ICT support, systems support, infrastructure support or a comparable technical role.&nbsp;</li><li>Demonstrated experience diagnosing and resolving hardware, software, operating system, network and connectivity issues.&nbsp;</li><li>Experience supporting end-user devices, servers, network infrastructure and software applications.&nbsp;</li><li>Sound knowledge of ICT security principles, access controls, system updates and secure system configuration.&nbsp;</li><li>Experience with incident management, technical troubleshooting and preparation of technical documentation.&nbsp;</li><li>Strong analytical, troubleshooting and problem-solving skills.&nbsp;</li><li>Strong written and verbal communication skills.&nbsp;</li><li>Strong customer service and stakeholder engagement skills.&nbsp;</li><li>Ability to work independently and effectively manage competing technical support priorities.&nbsp;</li></ul>&nbsp;What We Offer<ul><li>Full-time employment.&nbsp;</li><li>Salary of $79,500 – $82,000 per annum plus superannuation.&nbsp;</li><li>Opportunity to work across a range of ICT environments within the education sector.&nbsp;</li><li>Positions available throughout Victoria.&nbsp;</li><li>Multiple positions available.&nbsp;</li></ul>

ICT Support Engineer

I SECURITY SOLUTIONS PTY LTD is seeking an experienced and motivated ICT Business Analyst to join our growing team at our Essendon, Victoria office. This is a full-time position offering the opportunity to contribute to the continuous improvement of the company's technology-enabled business operations by analysing business processes, identifying system requirements, and implementing ICT solutions that support the delivery of professional security services.The successful candidate will work closely with management, operational staff and external technology providers to evaluate business requirements, improve operational efficiency, support digital transformation initiatives, and ensure that ICT systems effectively meet the evolving needs of the business. This role is ideally suited to an experienced ICT Business Analyst with strong analytical, communication and stakeholder management skills.&nbsp; <h3>Benefits</h3><ul><li>Full-time permanent employment opportunity</li><li>Competitive salary of $85,000 to $95,000 per annum plus superannuation</li><li>Stable and supportive workplace environment</li><li>Opportunities for ongoing training and professional development</li><li>Exposure to modern business systems and technology projects</li><li>Work within a collaborative and professional team</li><li>Positive workplace culture focused on innovation, quality and continuous improvement</li></ul> <h3>Task & responsibilities</h3><ul><li>Consult with management and key stakeholders to analyse business operations and identify opportunities to improve organisational efficiency through ICT solutions.</li><li>Gather, document and evaluate business requirements for new and existing information systems supporting security operations.</li><li>Analyse existing business processes and workflows and recommend system improvements to enhance operational performance.</li><li>Prepare business requirements specifications, functional specifications and process documentation for ICT projects.</li><li>Liaise with software vendors, developers and external ICT service providers during the design, implementation and enhancement of business systems.</li><li>Evaluate and recommend improvements to workforce scheduling, rostering, incident reporting, client management, payroll integration and operational reporting systems.</li><li>Assist in implementing integrated digital solutions that support the delivery of security services across corporate, retail, construction, industrial and event environments.</li><li>Conduct business process mapping, gap analysis and feasibility assessments for proposed ICT initiatives.</li><li>Develop user documentation, business procedures and training materials for newly implemented systems.</li><li>Monitor system performance and identify opportunities for ongoing optimisation and continuous improvement.</li><li>Analyse operational and business data to support management reporting and strategic decision-making.</li><li>Assist with change management activities and provide support during the implementation of new ICT solutions.</li><li>Ensure ICT solutions comply with organisational policies, operational requirements and relevant regulatory obligations.</li><li>Collaborate effectively with internal stakeholders to support the successful delivery of business and technology projects.</li></ul> <h3>Qualification & experience</h3><ul><li>A minimum of three years of relevant full-time work experience as an ICT Business Analyst, or equivalent part-time experience.</li><li>A Bachelor's degree or higher qualification in Information Technology, Information Systems, Business Information Systems or a related field is preferred.</li><li>Demonstrated experience analysing business processes and translating business requirements into practical ICT solutions.</li><li>Experience preparing functional specifications, process documentation and business analysis reports.</li><li>Sound understanding of business process improvement methodologies and systems implementation.</li><li>Experience working with enterprise software, reporting systems and business applications.&nbsp;</li><li>Strong analytical, problem-solving and organisational skills.</li><li>Excellent written and verbal communication skills with the ability to engage effectively with a broad range of stakeholders.</li><li>Ability to work independently and collaboratively within a fast-paced business environment.</li><li>Reliable, proactive and committed to delivering high-quality outcomes.</li></ul>

Join a thriving organisation where you'll collaborate with experienced professionals and grow your career.

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